Rückerstattung und Rückgabepolitik

Effective Date: June 12, 2025

At DOVAPES, customer satisfaction is our priority. We are committed to ensuring transparency and fairness in every transaction. Please review our refund and return policy before placing an order.

Order Cancellation Within 24 Hours

You may cancel your order within 24 hours of purchase for a full refund.
To cancel, contact our customer support at [email protected] as soon as possible.

Refunds After 24 Hours

After 24 hours, your order is usually processed or in transit to customs. In this case:

Vollständige Rückerstattungen sind nicht verfügbar.
You may be eligible for a partial refund of up to 90% of your order total, depending on the stage of shipment and recovery costs.

No Refunds After Shipment

Once your order has been shipped und ein tracking number issued, we cannot process any refund Anfragen.

Customs Issues (EU Orders Only)

Orders shipped to EU countries are insured. If your package is confiscated by customs:

We will resend the order or
Provide a full refund, based on your preference.

Diese Versicherung ist only valid for EU member states.

Delivery Failures Due to Customer Error

If a package cannot be delivered due to an incorrect address or customer-related issue, the customer will be responsible for any reshipping costs.

Return Eligibility

Due to the nature of disposable vape products, we Akzeptieren Sie keine Rückgaben unless the item is:

Damaged
Defective upon arrival

In these cases, please contact us within Wenn Ihr Paket verloren geht oder beschädigt ankommt, kontaktieren Sie uns bitte innerhalb of delivery with:

Order number
Clear photos or video of the issue
A description of the problem

Return Process

Wenn Ihre Rücksendung genehmigt wird, befolgen Sie bitte die folgenden Schritte:

Kontaktieren Sie uns: Email [email protected] with your return request and proof of issue.
Wait for Authorization: Our support team will assess your request and confirm if it qualifies.
Receive Instructions: If approved, we will provide a return address and detailed instructions.
Ship the Product (if applicable): Securely package the item and send it to the address provided.
Receive Refund/Replacement: Nachdem wir das zurückgegebene Produkt überprüft haben, werden wir eine Rückerstattung ausstellen oder einen Ersatz senden.

Please do not send any products back without prior authorization — unauthorized returns will not be processed.

Kontaktieren Sie uns

If you have questions or concerns regarding refunds or returns, please contact us:

Email: [email protected]
WhatsApp: +8615712112898

Wir sind hier, um zu helfen und werden innerhalb von 24 Stunden an Werktagen reagieren.

Thank you for shopping with DOVAPES. We truly value your trust and strive to provide a smooth, safe, and satisfying vaping experience — every time.