Frequently Asked Questions (FAQs)
Product FAQs
Q: Are DOVAPES products authentic?
A: Yes, all our products are 100% genuine and sourced directly from certified manufacturers.
Q: Are the vapes pre-filled and ready to use?
A: Yes, all DOVAPES disposable vapes come pre-filled and pre-charged — ready to use right out of the box.
Q: Do you offer different nicotine strengths?
A: Yes, our product range includes various nicotine levels to meet different preferences. Please check the product page for specific options.
Q: Do you offer wholesale services?
A: Yes, we offer wholesale pricing for bulk orders. If you’re interested, please contact our customer support team to discuss pricing and details.
Payment FAQs
Q: What payment methods are accepted?
A: We accept a variety of secure payment options, including:
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Major credit/debit cards
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PayPal
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Stripe
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Bank transfer
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SEPA/IBAN transfers (for EU customers)
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Cryptocurrency (BTC, ETH, USDT, and more)
Q: Is my payment information safe?
A: Absolutely. We use trusted third-party payment gateways that comply with international PCI-DSS standards.
Q: Can I use multiple payment methods on one order?
A: Currently, each order can only be completed with one payment method.
Shipping & Delivery FAQs
Q: How long does shipping take?
A: Delivery usually takes between 7 to 14 business days, depending on your region and local customs processing.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping availability is shown at checkout based on your location.
Q: How can I track my package?
A: After dispatch, you’ll receive a tracking number via email. You can check it on our site or via the courier’s tracking page.
Q: Are duties or taxes included?
A: We cover customs duties for most countries except Canada, where import tax may apply.
Returns & Refunds FAQs
Q: Can I return my vape if I change my mind?
A: Due to the nature of disposable vape products, we do not accept returns for personal preference. Only defective or damaged items are eligible.
Q: How do I request a refund?
A: WhatApp +8615712112898 within 24 hours of order placement for a full refund. After 24 hours, partial refunds may apply depending on order status.
Q: What if I receive a faulty item?
A: Contact us within 48 hours of delivery with photo or video evidence. We’ll arrange a replacement or refund as needed.
Q: Who pays for return shipping?
A: If the return is approved due to defect or shipping error, we’ll cover the return shipping cost.
Customer Support FAQs
Q: How can I contact customer service?
A: You can reach our support team via email at [email protected] or through WhatsApp at +8615712112898. We typically respond within 24 hours on business days.
Q: Do you have live chat or phone support?
A: We currently offer real-time support via WhatsApp +8615712112898.
Still have questions?
Our team is here to help. Reach out anytime — we’re happy to assist!