How long does delivery take?
Standard shipping usually takes 7–15 business days, depending on your location. In some cases—such as during public holidays, bad weather, or customs delays—delivery may take up to 20 business days.

Where can I find my tracking information?
Once your package is shipped, you’ll receive an email with your tracking number and link.
If you don’t see the email, please check your spam/junk folder, or contact us via WhatsApp at +8615712112898.

Why can’t I track my order?
If your tracking number doesn’t show any updates, it could be due to:

• A recent shipment that hasn’t been scanned by the courier yet

• A minor delay in tracking updates from the logistics provider
  Please allow 24–48 hours after receiving your tracking number before checking again.

Why is my tracking status not changing?
Delays in tracking updates can be caused by:

• Public holidays

• High shipping volume

• Reduced air cargo availability

• Customs processing

We recommend waiting a few days and checking again. If there’s no update after 3 business days, feel free to contact us.

My tracking shows “Delivered” but I haven’t received the package. What should I do?
If your tracking status says “Delivered” but you haven’t received anything, please:

• Check with neighbors or your local delivery office

• Then contact our customer service via WhatsApp +8615712112898, and we’ll assist you immediately.