Dovapes FAQ - Questions fréquemment posées

Product Information

1. Are Dovapes products authentic?
Yes. All Dovapes products are 100% genuine, sourced directly from verified and certified manufacturers. We do not sell replicas or counterfeit vapes.

2. Are the vapes pre-filled and pre-charged?
Absolutely. All disposable vapes come pre-filled with e-liquid and pre-charged—ready to use straight out of the box.

3. Do your products come in different nicotine strengths?
Yes. We offer a variety of nicotine concentrations to suit different preferences. Please refer to the product detail pages for specific options (e.g. 2%, 5%).

4. Can I place a wholesale order?
Yes, we welcome bulk orders. Wholesale pricing and customization options are available. Please contact our support team for more information.

Paiement

1. What payment methods do you accept?
We accept multiple secure payment options:

Credit / Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Stripe
Bank Transfer (IBAN/SEPA for EU customers)
Cryptocurrency (Bitcoin, Ethereum, USDT, and more)

2. Is my payment secure?
Yes. All transactions are processed through PCI-DSS compliant third-party gateways. Your payment details are encrypted and protected.

3. Puis-je combiner différentes méthodes de paiement?
No. Each order must be completed with a single payment method.

Shipping & Delivery

1. How long does delivery take?

From China: Orders shipped from our China warehouse typically take 7 à 14 jours ouvrables to arrive.
From Europe: Orders shipped from our European warehouse usually arrive within 3–6 business days.

Veuillez noter: les délais de livraison réels peuvent varier en fonction de votre région, de votre méthode d'expédition et de la vitesse de dégagement des douanes.

2. Do you ship internationally?
Oui, nous proposons la livraison dans le monde entier. Lors du paiement, vous verrez si votre pays est éligible à la livraison.

3. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package on our website or through the carrier’s tracking page.

Customs Clearance & Insurance

1. Do I need to handle customs clearance myself?
In most cases, we handle customs clearance for you. However, depending on your country’s regulations, you may be contacted by local customs authorities for additional information or charges.

2. Will I have to pay customs duties or import taxes?
Nous couvrons les droits d'importation pour most destinations, but some countries (e.g. Canada, some EU regions) may require the customer to pay VAT or customs fees. These fees are determined by local laws and are beyond our control.

3. Are my shipments insured?
Yes. All orders are automatically insured against loss or damage during transit. If your package is lost or arrives damaged, please contact us within 48 hours de livraison avec des preuves photo ou vidéo pour une résolution rapide.

Packaging & Discreet Shipping

1. Is the packaging discreet?
Yes. All orders are shipped in plain packaging with no visible vape-related branding.

2. Will the package mention “vape” or “nicotine”?
No, we use neutral product descriptions to protect your privacy.

Returns & Refunds

1. What is your return policy?

We offer a 30-day return policy pour les produits éligibles.

Pour se qualifier pour un retour: unused, unopened, and in its original condition and packaging.
Returns must be requested within 30 days of the delivery date.
Due to hygiene and safety reasons, Les vapes jetables ne peuvent pas être retournés unless there is a verified defect or issue.

If you’re unsure whether your item qualifies for a return, please contact our support team with your order number and details.

2. How can I request a refund?
You may cancel your order within 24 hours for a full refund. After that, refunds may be partial depending on the shipping or processing status.

3. What if my product is damaged or faulty?
Please contact us within 48 hours of receiving your order, ainsi que des photos ou des vidéos claires.

Nous offrirons un remplacement ou un remboursement le cas échéant.
If the issue is due to our error (e.g., wrong or defective item), we’ll cover the return shipping. Otherwise, the customer is responsible for the return cost.

Customer Support

1. How can I contact Dovapes?
You can reach us via:

Courriel : [email protected]
WhatsApp : +86 157 1211 2898
We typically respond within 24 hours on business days.

2. Do you offer live chat or phone support?
Currently, we support customer service via WhatsApp and email.

La prise en charge du téléphone n'est pas disponible pour le moment.

Check product details: Make sure the flavor and nicotine strength match your preference.
Double-check shipping info: Ensure your delivery address is correct to avoid delays.
Inspect on arrival: Open your package as soon as possible and report any issues within 48 hours.
For large orders or wholesale: Contact our team to unlock special pricing.