Refund & Returns Policy

Effective Date: June 12, 2025

At DOVAPES, customer satisfaction is our priority. We are committed to ensuring transparency and fairness in every transaction. Please review our refund and return policy before placing an order.

Order Cancellation Within 24 Hours

You may cancel your order within 24 hours of purchase for a full refund.
To cancel, contact our customer support at [email protected] as soon as possible.

Refunds After 24 Hours

After 24 hours, your order is usually processed or in transit to customs. In this case:

Full refunds are not available.
You may be eligible for a partial refund of up to 90% of your order total, depending on the stage of shipment and recovery costs.

No Refunds After Shipment

Once your order has been shipped and a tracking number issued, we cannot process any refund requests.

Customs Issues (EU Orders Only)

Orders shipped to EU countries are insured. If your package is confiscated by customs:

We will resend the order or
Provide a full refund, based on your preference.

This insurance is only valid for EU member states.

Delivery Failures Due to Customer Error

If a package cannot be delivered due to an incorrect address or customer-related issue, the customer will be responsible for any reshipping costs.

Return Eligibility

Due to the nature of disposable vape products, we do not accept returns unless the item is:

Damaged
Defective upon arrival

In these cases, please contact us within 48 hours of delivery with:

Order number
Clear photos or video of the issue
A description of the problem

Return Process

If your return is approved, please follow these steps:

Contáctenos: Email [email protected] with your return request and proof of issue.
Wait for Authorization: Our support team will assess your request and confirm if it qualifies.
Receive Instructions: If approved, we will provide a return address and detailed instructions.
Ship the Product (if applicable): Securely package the item and send it to the address provided.
Receive Refund/Replacement: After verifying the returned product, we will issue a refund or send a replacement.

Please do not send any products back without prior authorization — unauthorized returns will not be processed.

Contáctenos

If you have questions or concerns regarding refunds or returns, please contact us:

Email: [email protected]
WhatsApp: +8615712112898

We’re here to help and will respond within 24 hours on business days.

Thank you for shopping with DOVAPES. We truly value your trust and strive to provide a smooth, safe, and satisfying vaping experience — every time.