Política de envíos
Effective Date: June 9, 2025
Order Processing Timeline
After payment confirmation, we will complete order verification, packaging, and other pre-processing within 1-3 working days.
Logistics Transit Time
Standard Delivery: 7-14 working days (specific duration may vary slightly by delivery address region).
In case of remote areas, holidays, customs inspections, or other special circumstances, delivery time may be extended, and we will promptly update logistics progress.
Partner Logistics Providers
- DHL
- DPD
- UPS
- Destination country postal system
Order Tracking Service
After shipment, the system will automatically send a notification email to your registered email containing the logistics tracking number.
You can query the package status in real time through the following channels:
- Enter the tracking number on the “My Orders” page of our website
- Log in to the official platform of the logistics provider (e.g., DHL/UPS official website)
Shipping Fees and Customs Policy
Shipping Fee Rules:
- Shipping fees are comprehensively calculated based on order weight, delivery destination, and selected logistics method, with specific amounts displayed at checkout.
Customs Duties Liability:
- For orders from countries and regions other than Canada, we will bear any customs duties, import taxes, etc. generated;
- Import taxes for Canadian orders shall be borne by the customer. It is recommended to understand local customs policies before placing an order.
Delivery Exception Solutions
- Logistics information shows that delivery has not been made for more than 5 working days beyond the estimated time
- The package is lost, damaged, or logistics information is abnormal
- Need to modify the delivery address and other information
Customer Service Channels
We’re here to help and will respond within 24 hours on business days.